Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, phone number, email address, ZIP code, and street address when you request a quote, schedule service, or contact us
- Service details: The type of gutter service you need, descriptions of your home or property, and photos you may upload
- Payment information: Collected only when service is completed; processed by third-party payment processors and not stored on our servers
- Communications: The contents of phone calls (when recorded for quality), text messages, and emails you exchange with our team
We also automatically collect certain information when you visit our website:
- Device and browser data: IP address, browser type, operating system, referring website, and device identifiers
- Usage data: Pages visited, time spent on pages, clicks, and other engagement metrics
- Cookies and similar technologies: Small data files stored on your device for analytics, security, and remembering preferences
How We Use Your Information
We use the information we collect to:
- Respond to quote requests, schedule estimates, and provide gutter services
- Process payments and maintain customer records
- Communicate with you about your project, scheduling, warranty claims, and service updates
- Send occasional service reminders, maintenance offers, and (with your consent) seasonal newsletters
- Improve our website, services, and customer experience
- Comply with legal obligations and respond to legal requests
- Detect and prevent fraud, security incidents, and misuse of our services
Third-Party Service Providers
We share information with the following third-party service providers who help us operate our business:
- Jobber: Our customer relationship and scheduling platform. Quote requests submitted through our website are processed by Jobber. Their privacy policy is available at getjobber.com/privacy.
- Google Analytics: Helps us understand how visitors use our website. Google's privacy practices are described at policies.google.com/privacy.
- Netlify: Our website hosting provider. They process technical request data to serve our pages.
- Payment processors: Stripe and similar PCI-compliant providers handle credit card transactions.
- Email/SMS service providers: For sending customer communications and reminders.
We do not sell your personal information to advertisers or data brokers, and we do not share customer lists with unrelated marketing companies.
Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential cookies: Required for the website to function (security, session management)
- Analytics cookies: Help us understand traffic patterns and improve the site
- Preference cookies: Remember your settings between visits
You can disable cookies through your browser settings, though some features of the site may not work as expected.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal information (subject to legal obligations to retain records)
- Opt out: Unsubscribe from marketing emails or text messages at any time
- Withdraw consent: For any processing based on consent
To exercise any of these rights, contact us at info@premiergutterskc.com or call (816) 469-9563.
Data Security
We take reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), secured customer record systems, and limited employee access on a need-to-know basis. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain customer records for as long as you remain a customer plus seven years for tax and warranty purposes. Quote requests that don't convert into customers are retained for 18 months. Anonymous website analytics data is retained per our analytics provider's defaults (typically 14-26 months).
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
Questions about this Privacy Policy? Contact us:
- Phone: (816) 469-9563
- Email: info@premiergutterskc.com
- Mail: Premier Gutters KC, LLC — Kansas City, MO