Before You Pick
5 things that actually separate KC gutter companies.
After years in the KC gutter business, we've watched homeowners make the same mistakes hiring installers — usually picking the lowest bid or the loudest brand name. Here's what to actually look at instead:
1. Verified Google review count (not just rating)
Any company can have a 5-star rating with 3 reviews. Look for installers with 50+ verified Google reviews with consistent 4.8-5.0 ratings over the past 24 months. Recent reviews matter more than older ones — companies that lose quality often have older 5-star reviews from previous ownership.
2. Workmanship warranty IN WRITING
"Lifetime warranty" without paperwork is meaningless. Demand a written warranty document that specifies: (a) what's covered (material vs. labor vs. both), (b) duration, (c) what voids it, (d) the company's transferability policy if you sell. Premier and a few others write 25-year transferable warranties in plain English; many big chains have heavily-restricted "lifetime" warranties with so many exceptions they rarely pay out.
3. Proof of insurance
Ask for a Certificate of Insurance (COI) showing general liability AND workers' compensation. Without workers' comp, you're personally liable if a crew member gets hurt on your roof. Reputable KC installers send COIs without hesitation; companies that resist or delay are red flags.
4. Honest fix-vs-replace recommendations
The biggest tell of an honest installer is whether they recommend the cheaper repair when it makes sense — or always upsell to full replacement. Get two quotes. If one says "you need a $4,000 replacement" and the other says "you need a $600 repair on these two sections," the second one is usually telling the truth. Premier's policy is to write both quotes during the same visit and let the homeowner decide.
5. Written quotes that hold for 30 days
"This price is only good today" is a high-pressure sales tactic. Reputable KC installers give you a written quote that holds for 30 days — no "tonight only" expiration, no escalating price every time you say "let me think about it." If a company won't give you 30 days to decide, walk away.